Joint Operator Ticket Update25 Oct 2019 all areas
|Dates:||1 Jan 2020 until further notice|
Last summer (2019) there were a number of ownership changes within the bus network in North Manchester. To make sure these changes went smoothly for customers, a temporary arrangement was put in place for tickets issued by First, Go North West and Diamond Bus to be accepted on each company’s buses.
Now that each company’s network of services in North Manchester is clearly established, there is no longer a need for this arrangement. As such, with effect from 1st January 2020, an individual operator’s tickets will only be valid on that operator’s buses.
For those customers who wish to use more than one operator’s services, there is a full range of great value tickets available through System One which are valid on all bus services in Greater Manchester. For more information see systemonetravel.co.uk.
If you require a refund for your First ticket as your journey has been affected by this change in ticket acceptance, this can be refunded proportionately for the remaining unused time. If you’d like to arrange this refund or talk about how these changes may affect you, please don’t hesitate to get in touch with our customer services team on 0345 646 0707. Thank you for continuing to choose First Bus.