Thousands of items of lost property are left on our buses each year; so if you have lost property on the bus you are not alone.
Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 2 working days to register lost property items on our system.
If you have left an item on one of our buses, the best way to recover it is to complete the contact form on our help and support page and select "Lost Property". Please include as much detail as possible.
Any lost property found on our vehicles, providing the item is not perishable, will be kept for one month, with the exception of debit and credit cards. In the case of debit and credit cards, the issuing bank will be contacted (where a contact number is provided on the card) when the card is handed in to the local lost property office and our staff will follow any instructions given by the bank. If not claimed within 24 hours of receipt at the local lost property office the card will be securely destroyed.
If we have your property, you'll be able to collect it from our Halifax or Huddersfield offices between 9am and 4pm. Our offices are open Mondays to Fridays, closed on Bank Holidays.
Where to collect your property:
|Address||Halifax Bus Station, Winding Road, Halifax, HX1 1UU|
|Google Maps Link||How to find our Halifax Bus Station office (opens in new window)|
|Address||Macauley Street, Huddersfield, HD1 2LY
Exit Huddersfield bus station via the exit on the main concourse
and our offices are straight in front of you.
|Google Maps Link||How to find our Hudderfield Bus Station office (opens in new window)|
At First West Yorkshire we want you to have a safe, reliable and high quality journey every time you travel.
Metro Travel Centres
Metro Travel Centres in Halifax Bus Station and Huddersfield Bus Station.
Bus 18 Customer Promise
Bus services that are more reliable, easier to use, customer focused and better for the environment.