News

First introduces service enhancements from Sunday 28 June

(all areas)

First Halifax, Calder Valley and Huddersfield is introducing some limited service enhancements on it routes from Sunday 28 June. The changes are being made to help manage continued capacity restrictions on buses due to social distancing as further lockdown measures are eased. In Halifax, an...

First West Yorkshire launches 'invisible shield' to defend against coronavirus on buses

(all areas)

New ‘viricidal’ sanitiser, ‘Zoono Z71’ is being applied across bus fleet, ensuring continuous protection Operator introduces enhancement to cleaning procedures as customer numbers increase News follows App update allowing customers to monitor bus seat capacity, and introduction of clear,...

Coronavirus update - face coverings on public transport

(all areas)

Following last evening’s announcement from Government that it will be necessary for our customers to have face coverings from 15th June, we will be working closely with our colleagues and trade union representatives as we implement this policy. The safety and wellbeing of our staff and...

New app feature enables customers to live-track bus capacity

(all areas)

First West Yorkshire is launching an update to its mobile app that will enable customers across the region to live track the location of their next bus and its available capacity, as the operator continues to develop ways to help customers social distance on board its fleet. Going live this week,...

Update on concessionary passes

(all areas)

The restriction on concessionary travel before 9.30am is due to be restored on 1 June, to ensure the maximum possible capacity is available for key workers and others who need to travel for work.  Pass holders who have a pass due for renewal can renew online at wymetro.com. Those pass holders...

Removal of annual tickets

(all areas)

We have decided to remove the Annual product during this time of uncertainty – from the App and website.  Due to the constantly evolving guidance for public transport that is moving at fast pace, we want to provide the safest and best service possible to our customers and we cannot ensure...