This page was last updated: 04/11/2020
It is mandatory for passengers to wear face coverings while travelling on public transport in England, Scotland and Wales.
You must wear a face covering when travelling on our buses unless you meet the exemption criteria set by the government. Exemptions for the use of face coverings will apply to those with certain health conditions, disabled people and young children of a certain age (under 11 in England and Wales, under 5 in Scotland). Children under the age of 3 should not wear face coverings.
To see the government guidance on face covering exemptions please follow this link ⇒
In Scotland it is mandatory for anyone over the age of 5 or over to wear a face covering, including all school buses (under 5s are exempt)
- Please remember to bring a face covering or mask for your journey; it can be very simple, like a scarf or bandana, It needs to fit well and cover your mouth and nose.
- You can make your own face covering by following this guidance ⇒
- Please put your face covering on before boarding the bus and wash your hands or use hand sanitiser before putting it on.
- If you have an exemption and you are unable to wear a face covering please be prepared to inform the driver and show an Extra help to travel card (Journey assistance card). Please see here for more details ⇒
- Please wear your face covering throughout the duration of your journey, including when disembarking the bus.
- Be aware that not everyone can wear a face covering and some exemptions apply.
- To keep everyone safe please take your face covering with you at the end of your journey and store the used face covering in a plastic bag and take it home. Please dispose of used face coverings safely.
Q. What is a face covering and where can I get one? You can use home-made face coverings or ones bought from retailers, it can be very simple, like a scarf or bandana, It needs to fit well and cover your mouth and nose.
You can make your own face covering by following this guidance ⇒
Q. Do I need to wear it at the bus station/stop as well as on the bus? Yes. Passengers must wear a face covering in substantially enclosed public areas of transport hubs, including bus stations. We recommend that you wear a face covering when using public transport, throughout your journey.
Q. Will the driver refuse to let me on if I’m not wearing a face mask/covering? It is your legal responsibility to wear a face covering when travelling on public transport unless you have an exemption. The driver cannot enforce this but you may be liable to a fixed penalty notice of up to £100 if you refuse.
Q. Will face coverings be available at bus stations and on board buses and coaches? We are not providing face coverings to customers. A face covering does not need to be a mask - it can be a form of material that covers the mouth and nose. You can use home-made face coverings or ones bought from retailers. You can make your own face covering by following this guidance ⇒
Q. If someone is travelling without a face covering what should I do? The majority of our passengers are wearing face coverings and we estimate that around 15% are exempt. Our drivers are now issuing notices to any passengers without a face covering who are not exempt, to remind them of the law and tell them they may be liable to be fined. Ultimately it is the passenger’s responsibility and drivers cannot enforce this.
Please also bear in mind that some passengers are exempt from the requirement to wear one and the reasons for some exemptions may not be immediately obvious.
Q. How will the wearing of face coverings be enforced? Drivers cannot enforce the law around face coverings but they will issue a special ticket to passengers who are not exempt, advising it is the customer's responsibility to comply with the law. We are talking to local police who have the power to issue fixed penalty notices of up to £100 for those who refuse.
Q. Will drivers be wearing face coverings? Our drivers are not wearing a face covering or mask while driving as this can be distracting. And for drivers who wear glasses there is a risk these get steamed up while driving. The cab has a protective screen to separate the driver and passengers. Our drivers are provided with face masks, and if the driver needs to leave the cab to provide passenger assistance they will wear be wearing their mask.
Q. Why are you not providing hand sanitiser alongside requiring passengers to wear face coverings? Operators have undertaken risk assessments that show that the safest approach is to encourage passengers to wash their hands frequently and to bring their own sanitiser with them when they travel.
Q. How will drivers know if someone is exempt from the requirement to wear a face covering? We would ask that passengers work with us and comply with the requirement to wear a face covering if at all possible. If you are unable to wear a face covering becuse of an exemption, please be prepared to inform the driver or show a journey assistance card. The Journey assistance card scheme has been updated to enable passengers who are exempt to obtain, print or show on their phone, an Extra help to travel card (Journey assistance card). Please see here for more details ⇒
Q. If I use a mask, will there be somewhere to leave it when I get off the bus? No. To keep everyone safe please take your face covering with you at the end of your journey and store the used face covering in a plastic bag and take it home. Please dispose of used face coverings safely.
If you have an exemption and you are unable to wear a face covering please be prepared to inform the driver and show an Extra help to travel card (Journey assistance card). These can be downloaded here ⇒
Extra help to travel card (Journey assistance card): Face covering exemption
If you don’t have access to a printer you can take a screen grab of the Extra Help To Travel card (Journey assistance card) on your mobile phone and show this to the driver instead.
Thank you for your continued support.