Thousands of items of lost property are left on our buses each year; so if you have lost property on the bus you are not alone.
Our drivers collect all lost property found on our buses and return it to their depot, but it can take up to 2 working days to register lost property items on our system.
If you have left an item on one of our buses, the best way to recover it is to complete the contact form on our help and support page and select "Lost Property". Please include as much detail as possible.
Any lost property found on our vehicles, providing the item is not perishable, will be kept for one month, with the exception of debit and credit cards. In the case of debit and credit cards, the issuing bank will be contacted (where a contact number is provided on the card) when the card is handed in to the local lost property office and our staff will follow any instructions given by the bank. If not claimed within 24 hours of receipt at the local lost property office the card will be securely destroyed.
Glasgow, Essex and Bristol customers
If you find lost property on one of our buses
Please hand anything accidentally left on a bus to your driver.
In accordance with the The Public Service Vehicles (Lost property) Regulations 1978, In some of our operating areas, First will charge a fee depending on the value of the property - to a maximum of £2 + VAT. This helps towards our costs involved in handling and storing lost property.