Message from our Managing Director

Hello and welcome to First Bus in West Yorkshire.

I am proud to lead a business in such an exciting county, with over 3000 local staff working hard to deliver great standards of customer service every day.

With our unprecedented investment in modern, low emission buses, contactless payments, support from our partners, new customer service training for front line staff and good value for money fares, especially for the increasing numbers (now up to 25%!) using our mobile tickets, we are making progress in delivering a network of bus services of a quality our customers rightly expect. But there is so much more to do.

Work on the exciting Connecting Leeds infrastructure building programme has begun, which once complete in a few years, will make bus travel much more reliable. However, I recognise that because of that work, particularly in the City Centre, our services within and to and from Leeds have struggled to cope with the diversions and extra traffic. You can be assured that we are working with our partners and through our control team to manage the effects as best we can.

We’re always listening, and I really welcome and value any feedback about your journey. We have online and offline ways of communicating, and you can find detail of these in the Contact Us section of this site.

We want to keep playing an active role within our local communities and to keep the people of West Yorkshire moving - safely, comfortably and reliably.

I really hope you enjoy your journey with us and that you find everything you are looking for on this site.

Paul Matthews

Managing Director

Message from our Managing Director

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