Bus 18 Customer Promise
West Yorkshire bus services that are more reliable, easier to use, customer focused and better for the environment are the key aims of the Bus 18 initiative launched on 24 March 2017
One element of Bus 18 is the Customer Promise, a committment by First West Yorkshire, Arriva Yorkshire and Transdev.
How will the Bus 18 Customer Promise work?
- If you're unhappy with your First bus journey, you can claim a free travel voucher.
Simply contact us by telephone and we'll arrange for a free travel voucher to be sent out, for use on a future date.
(We'll fulfil this using our mTicket app where possible.)
- If the last bus doesn't arrive within 20 minutes of the scheduled time, you can call a taxi to get you home
You'll need to get a receipt from the taxi driver and you can claim the cost from us - please contact us via our contact form or by phone, and we’ll send you instructions on how to claim.