West Yorkshire Bus Alliance

The West Yorkshire Bus Alliance aims is to put customers at the heart of improving services, keeping buses moving and developing a sustainable bus network.

By working together, we aim to deliver quicker and more reliable journeys and easy-to-understand and affordable fares for people of all ages. We also want to make more progress towards cleaner, less-polluting vehicles with better facilities such as free Wi-Fi and USB charging points, and provide our customers with better travel advice and journey planning information.

One element of the West Yorkshire Bus Alliance is the Customer Promise, a committment by First West Yorkshire, Arriva Yorkshire and Transdev.

How will the West Yorkshire Bus Alliance Customer Promise work?

• If you're unhappy with your First bus journey, you can claim a free travel voucher.
  Simply contact us by telephone on 0345 646 0707 (lines are open from 7am to 7pm Mon-Fri and 9am-5pm at weekends and on bank holidays) and we'll arrange for a free travel voucher to be sent out, for use on a future date.
  (We'll fulfil this using our First Bus App where possible.)
• If the last bus doesn't arrive within 20 minutes of the scheduled time, you can call a taxi to get you home
  You'll need to get a receipt from the taxi driver and you can claim the cost from us - please contact us via our contact form and we’ll send you instructions on how to claim.

Get in touch with our customer service team

Lost Property

Thousands of items of lost property are left on our buses each year; so if you have lost property on the bus you are not alone.

Customer Care

At First West Yorkshire we want you to have a safe, reliable and high quality journey every time you travel.

Metro Travel Centres

The Metro Travel Centre in Leeds City Bus Station can provide you with timetables, information on bus travel and fare information.