Make bus travel easy with our great, FREE mTickets app!
You can buy tickets before you travel, any day, at any time, when you're at home, in the office or out and about, so you have them ready for when you want to get on the bus.
There's no need to worry about having the right change, wondering what ticket to buy or making the mad dash to the cash machine on the way to the bus stop.
Just download the app from your app store, select your area, create an account and buy the tickets securely on your phone with your credit or debit card (or even Barclays Pingit!). With your ticket on your phone, that's one less thing to remember as you leave the house, so getting to the stop without your ticket will be a thing of the past.
Why should I make the switch to mTickets?
As well as being a much more convenient way to buy your ticket wherever or whenever you prefer without the need to pay with cash, mTickets are also much faster when it comes to getting on the bus. In fact, research has shown it’s up to four times faster when using an mTicket which, in the face of increasing traffic congestion, plays a big part in keeping your bus running on time.
Which tickets can I buy on the mTicket app?
Most of our popular tickets are available as an mTicket making it simple to switch to quicker, more convenient bus travel. You can buy day, week, 10-trip, month and annual tickets for adults and young people across all of our fare zones on the app alongside our full range of High5 group tickets and our Student Saver tickets for one or three terms.
Can I buy an mTicket for my child without putting my card details into their phone?
Yes! By having the app on your smartphone, as well as on your child’s, you can purchase a young person’s ticket for them and share this to their phone by text or email. It’s really simple and totally secure so all the family can make the switch to cheaper, faster bus travel. You can find out more about mTicket sharing here.
What if I lose or change my phone?
If you upgrade to the latest snazzy phone at any time whilst your ticket is still valid then we can move your ticket to your new phone. Just download the app onto the new device and give our dedicated mTickets team a call on 0345 646 0707 (Option 3) 7 days a week, 7am-10pm or email firstname.lastname@example.org. Of course, the same applies if you lose your phone - we can transfer it to your replacement in a matter of seconds.
Oh, and just so that you know…if your phone is out of battery, broken, left at home or lost, you’ll have to buy a ticket from the driver to get on the bus.
Ok...I'm going to make the switch! How do I get started?
It’s really easy to buy your tickets using our mTicket app. Just follow the simple steps below and you’ll be ready to tap, show & go!
1) Download the app from your app store
2) Create an account by entering some simple details as the app prompts you to.
3) Select either ‘Norfolk & Waveney’ or ‘Ipswich’ from the list of areas available. Then select the type of ticket you'd like to buy.
4) Choose and buy your ticket following the simple steps within the app. If you're under 18, a parent or carer can also buy the ticket for you at this stage, using their credit or debit card.
5) When you’ve purchased your ticket it will appear in your ‘Ticket Wallet’. Then, simply open the app, open the wallet, tap on the ticket and show the screen to the driver every time you get on the bus.