Customer Charter

We have great pleasure in introducing our Customer Charter. Our vision at First in Hampshire is to be the number one choice for public transport in addition to providing our customers with a safe, reliable and cost effective means of bus travel throughout the region.

To demonstrate our commitments to you, we have produced this Customer Charter which sets out our service pledges to our customers. We welcome comments on this Customer Charter. We guarantee that we will review it regularly to ensure that it meets our customers' needs and that it is a fair reflection of the level of service we aim to provide. You will find information on the service standards you can expect to receive from us and how we are committed to making your journey as easy as possible.

Our Customer Charters apply to all bus services operated by First in Hampshire and the BRT Eclipse bus services.

Download our customer charter for First Hampshire bus services - PDF - (2.34 MB)

Download our customer charter for BRT Eclipse bus services - PDF - (2.19 MB)