We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us in The Potteries and to help us to improve our service.
Our online feedback form is available 24/7 and you can access it on any device here. And to prove that we really are listening, have a read below about some of the changes we've made based on the feedback you have given.
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You wanted a personal response to your feedback
You can now request that a member of the team gets in touch with you directly on tellfirstbus.com allowing us to better understand your comments and make changes where needed.
We want to hear from you!
If you've got a minute or two, we'd really appreciate it if you too can tell us how we’re doing. We're working hard to give you the best bus service possible, so let us know what we're doing well or if there's something not quite right.
You can request a personal response from your comments but rest assured we’ll read all your comments even if you request not to hear back from us. Your views really matter, so please complete the form and share the good, and the not so good stuff - we’re all ears.