Property found on buses will be held at our travel shop in Hanley bus station for claiming. It will be held for 4 weeks.
If you have lost property on the bus, please contact the number below to check if your property has been handed in. It would help us if you know the route number of the bus on which your property was left.
|Telephone||07971 066 422|
|Opening Times||9am to 5pm, Monday-Friday, 10am-2pm Saturday (closed Sundays and Bank Holidays)|
Sorry, we can only answer lost property enquries through this number - if you need to contact us with other enquiries please use the customer services contact details on this page.
Potentially dangerous items, such as lighters and eCigarettes and perishable goods will be kept until the end of the day they have been handed in.
Lost property found on our vehicles, providing the item is not perishable, will be kept for 4 weeks, with the exception of debit and credit cards. In the case of debit and credit cards, the issuing bank will be contacted (where a contact number is provided on the card) when the card is handed in to the local lost property office and our staff will follow any instructions given by the bank. If not claimed within 24 hours of receipt at the local lost property office the card will be securely destroyed.