Coronavirus - COVID19: Service information

New National Lockdown from 5 November

The government have announced new national lockdown restrictions from 5 November.

Are your bus services changing?

The majority of our services are unchanged.

From Monday 9 November, there are changes to routes 25/X25 and 101, click for details >>

What services are you currently operating?

You can see all services in operation on our current timetables page here >>

For information on school services, click here >>

Who can travel on your services during the new lockdown?

Our services remain availble for anyone who needs them - if you are flexible with when you can travel, please use our Space Checker to help plan a journey at quieter times.

Are you making any changes to safety measures onboard?

We have worked hard to ensure it's as safe as possible to travel on our buses:

You must wear a face covering (unless you're exempt) - more information >>
We're operating at reduced capacities to allow social distancing - use our app to see how many seats are left on your bus to help you plan your journey. Please don't sit on seats marked as 'out of use'
Our enhanced cleaning regine continues

Please ensure you respect your fellow passengers by:

Putting your face covering on before boarding, ensuring it covers your nose & mouth - please keep it on for your whole journey
Maintaining social distance
Using cashless payments, wherever possible or buying in advance through the app (we'll still take cash & give change if you need to use cash)
Keeping windows open to help with ventilation (sorry, we know it's chilly!) - please do open windows if you see they've been closed
Downloading the NHS COVID-19 app and keeping it active on board - find out more >>

What assistance is provided for disabled passengers?

Support for disabled passengers remains the same as before coronavirus, see here for more details ⇒

We offer our full support to wheelchair users who want to travel with us. While many of our seats are blocked with signs or tape, our wheelchair spaces remain available. All our buses have a dedicated area for wheelchair users; other passengers are required to give up the space for wheelchair users. Please ask the driver for assistance if you require any help. If the driver needs to leave their cab to provide passenger assistance, they will wear a face covering.

Wheelchair users have priority over everyone else for the use of the designated wheelchair space, since this is the only place in which they can travel safely.

If the ramp is required, please keep a 2 metre distance whilst the driver puts the ramp in place.
The driver will keep the time they are within 2 metres of you to an absolute minimum.

What tickets are available?

Our full range of tickets (excluding most group tickets) is available.

Concessionary passes are valid for free travel after 0930 Monday-Friday and at the following times:

Disabled pass holders boarding in Staffordshire (excluding Stoke-on-Trent) travel free at any time
Cheshire East pass holders qualify for discounted travel when boarding in Cheshire (between Red Bull Crossroads & Crewe on route 3) - please contact your pass issuer for details

Will your travel shop be open?

Because our travel shop in Hanley bus station counts as 'non-essential retail' it will be closed. If you need to purchase a season ticket, the easiest way is through our app >>

If you need a paper ticket, we've arranged for monthly tickets to be available online, you can purchase them here >>

What services are you operating over the festive period?

You can see our planned service levels here >> Please note, these details are subject to change pending any changes to government restrictions

Please watch our videos for information and advice for travelling on the bus during the coronavirus situation:
	Travel safely on our buses: Social distancing and travel information: Video ⇒
	Face coverings: Video ⇒
	First Bus App: Know where your bus is and how many seats are available: Video ⇒
	Social distancing information for customers who are visually impaired: Video ⇒