First are committed to the highest standards of customer service. We value the views of all of our customers and welcome any queries or comments on all aspects of our service.
We promise to:
Your Comfort & Safety is important
When travelling on First Cymru buses, your comfort and safety is as important to us as it is to you.
Please would you assist us as follows:
Tell us what you think
By giving us your feedback, we can keep improving our services. We'd really like to hear from you.
You can tell us what you think by:
01792 572255 (0800 - 1800) daily.
We will respond you your query or comments as quickly as possible. You will receive an initial acknowledgement within 5 working days and a full response within 12 working days.
If we cannot give you a full reply within 12 working days, we will write to you explaining why and when you can expect a full reply.
If you are not happy with our response, you can write to:
The Managing Director
When they have received your query, they will reply within five working days. If we cannot give you a full reply we will write to you explaining why and when you can expect a full reply.