Lost Property

If you think you have left an item on one of our buses, in the first instance please contact our Customer Services helpline.

You will then be redirected to someone who can help at the appropriate local depot.

It would be helpful if you could have the following information available:

• Time and date of travel.
• Bus service number.
• Place where you got off the bus.

To claim your property, you will need to provide proof of identity. For high value items such as mobile phones, proof of ownership may be required. In accordance with the The Public Service Vehicles (Lost property) Regulations 1978, First charges a fee depending on its value - to a maximum of £2 + VAT. Perishable goods will not be kept more than 48 hours. All other property will be kept for one month. Please hand anything accidentally left on a bus to your driver.

Os ydych yn credu eich bod chi wedi gadael eitem ar un o’n bysiau, cysylltwch â’n llinell gymorth Gwasanaethau Cwsmeriaid yn gyntaf.

Yna cewch eich cyfeirio at rywun a all helpu yn y depo lleol priodol.

Byddai’n ddefnyddiol petai gennych y wybodaeth ganlynol:

• Amser a dyddiad teithio.
• Rhif y gwasanaeth bws.
• Ble wnaethoch fynd oddi ar y bws.

I hawlio eich eiddo, bydd angen i chi ddarparu prawf o bwy ydych. Ar gyfer eitemau gwerth uchel, fel ffonau symudol, efallai y bydd angen prawf perchnogaeth. Yn unol â Rheoliadau Cerbydau Gwasanaeth Cyhoeddus (Eiddo Coll) 1978, mae First yn codi tâl, gan ddibynnu ar ei werth – hyd at uchafswm o £2 + TAW. Ni fydd nwyddau darfodus yn cael eu cadw am fwy na 48 awr. Bydd unrhyw eiddo arall yn cael ei gadw am fis. Rhowch unrhyw beth sy’n cael ei adael yn ddamweiniol ar fws i’ch gyrrwr.