First Cymru Launches Consultation on X2 Cymru Clipper Route Change
First Cymru Launches Consultation on X2 Cymru Clipper Route Change and Asks What Improvements Customers Would Like to Make to Their Service
- First Cymru seeks feedback on proposal to change Cardiff section of route to speed up journeys
- Consultation aims to ensure customers remain at heart of the service
- Public consultation available online until 8 December
Passengers of First Cymru’s X2 Clipper Service between Porthcawl, Bridgend, Cowbridge and Cardiff are being asked what they would like to improve to the service and what they think of a proposed change to the route on the section from Culverhouse Cross into Cardiff, which would see the journey time cut by by eight minutes by travelling via Cardiff Bay.
The bus operator has launched a consultation inviting passengers using the service to air their views so they remain at the heart of the service, which has been running without any significant change for almost twenty years.
One of the key improvements the company is considering, and is interested in getting feedback on, is a proposal to reroute the service from the Culverhouse Cross stop near Tesco via the A4232 to Cardiff Bay and the A470 (Lloyd George Avenue) towards the City Centre. This would mean that the service would no longer travel via the A48 and A4161 Lansdowne Road, where few passengers get on or off and which during peak times is affected by congestion.
Marie Cronin, First Cymru’s Operations Manager explains:
“We would like to encourage everyone who uses the service, both regular commuters, infrequent and even would-be passengers to air their views. We started operating the service almost 20 years ago and it has been following the same route since I drove it as a bus driver many years ago. During that time, congestion increased and Cardiff Bay developed into an employment hub and leisure destination. Not only will the proposed route get passengers in to and out of Cardiff city centre much faster, it could potentially offer people travelling to and from Cardiff Bay an alternative to driving, so they leave their cars at home and catch the X2 instead.”
This week, X2 passengers have had an opportunity to speak to First Cymru staff and complete a questionnaire during their journey. The company has also reached out to Councillors and local authorities along the X2 route with information and put a survey online to make it as easy as possible for people to make improvement suggestions, provide information and give feedback on the proposal. The consultation runs until 8 December, and the Company is committed to publishing a summary of the consultation findings and provide feedback before making any decisions on the proposed route change.
The online consultation can be accessed via this link: https://response.questback.com/isa/qbv.dll/ShowQuest?QuestID=5275959&sid=Q16LSqyvT8