X2 Cymru Clipper to go via Cardiff Bay from May 12
- New route avoids traffic congestion and cut journey times by up to 8 minutes
- Route change follows consultation which attracted hundreds of responses
- Service to call at Mermaid Quay and terminate at Penarth Road (stop outside Cardiff Central station)
Bus operator First Cymru has decided it will change the Cardiff leg of the X2 Cymru Clipper service which operates between Porthcawl, Bridgend, Cowbridge and Cardiff. Starting Sunday 12 May, after the Culverhouse Cross stop (adjacent to the Tesco Extra supermarket), the service will travel via the A4232 to Cardiff Bay and then follow the A470 (Lloyd George Avenue) towards the city centre, where it will terminate at Penarth Road outside Cardiff Central railway station.
First Cymru said that the route change will improve punctuality during peak times and shave approximately six to eight minutes off journeys whilst creating new travel opportunities for people wanting to travel to Cardiff Bay for work or leisure. The service will stop at Mermaid Quay for easy access to the many bars, restaurants, entertainment venues and attractions.
The company took the decision after analysing feedback it collected from customers and stakeholders during a six-week consultation period back in November last year. First staff tested the suggested route change with X2 customers, answered questions and collected their feedback. An online questionnaire was promoted through its website and social media channels, and local authorities, AM’s and MP’s along the route were also invited to take part in the consultation.
Marie Cronin, Operations Manager for First Cymru East, who managed the consultation, said:
The X2 service is close to my heart as I myself have spent many years on that service as a driver. We’ve tried engaging with as many customers as possible for the consultation, and judging by the hundreds of responses we’ve had, we succeeded. The survey results clearly showed that customers thought the Cardiff part of the journey takes too long, and punctuality was one of the most cited issues. Congestion and increasingly frequent diversions on the existing route have severely impacted our ability to run a punctual service, and we are confident that customers will welcome this route change as it will give customers a faster and more reliable journey. We’d like to thank the hundreds of people who took part and helped us improve the service for giving us lots of ideas, which we will be studying closely to make the service even better for them in the future. Lastly, I thought it worthwhile to mention we’ve lowered the adult week fares, and customers can make savings of up to £8 by buying tickets via the improved First Bus mobile app.
The new route means the X2 will no longer be servicing the A48 and A4161 Lansdowne Road to avoid congestion and improve reliability as the existing route has been impacted by many diversions and road closures. The frequency of the X2 Clipper service remains unchanged: Buses run 7 days a week with a 15-minute frequency between Porthcawl and Bridgend and a 30-minute frequency between Bridgend, Cowbridge and Cardiff on weekdays, providing a standard service throughout the day and making it ideal for work and leisure travel. In line with reduced demand, the X2 operates a less frequent on Sundays. Customers can change between service X2 and Cymru Clipper services X1 and X4 and First local bus services at Bridgend Bus Station.