Tell First Bus

We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us in South Yorkshire and to help us to improve our service.

Our online feedback form is available 24/7 and you can access it on any device here. It only takes a few minutes to fill in and we would love to hear from you about how we are doing

We are always striving to improve our service.

Although we can't respond to all of your feedback, our senior teams review your comments and scores on a weekly basis, and feed it back into depot so that we can improve services where required or thank our staff when you have given us positive feedback.

Where there are comments on buses, services and drivers, we are able to identify these through your comments and speak to our teams to pass on your concerns/thanks and act upon this accordingly.

We take note of every single comment that comes through and it is a big part of our operations and service delivery, so please continue to let us know how we are doing.

Here are some of the things we have been doing with your feedback...

You told us…	We did…
There were issues with the behaviour of some school children on service 20	We were able to access CCTV on the service of the behaviour reported. The footage was passed on to the school Head Teacher who issued sanctions on the pupils involved and placed a monitor on the bus to deter future problems.
‘Buses run very irregularly, not according to the timetable. Sometimes half an hour there is none, and then they come two at the same time’	Since 2013, £18m has been invested through the Better Bus Area scheme to improve transport in the area, £13m of this has been a direct investment by Sheffield’s bus operators. Although the majority of time, factors affecting bus times are out of our control, we review our services, timetables and punctuality figures on a regular basis. Where possible we make adjustments for this. The majority of the service changes due to take effect in September are to assist with punctuality.
‘Bus general condition is poor especially suspension and cleanliness’	We have invested £35m in our fleet in South Yorkshire since 2012. This has included 26 new buses which arrived into depot in April this year. We keep out buses for 15 years to ensure that we can keep the prices of our services as low as possible for our customer. Buses are cleaned every night when they return to depot.
'I made a complaint today about a bus driver his attitude towards me my daughter'	We are in the process of putting all of our drivers through behaviour led customer service training courses. In the last 12 months we have put drivers in South Yorkshire through 50,000 hours of training.

We want to hear from you!

If you've got a minute or two, we'd really appreciate it if you too can tell us how we’re doing. We're working hard to give you the best bus service possible, so let us know what we're doing well or if there's something not quite right.

Although we won’t be able to send you a personal response, rest assured we’ll read all your comments. Your views really matter, so please complete the form and share the good and the not so good stuff - we’re all ears.