Free Travel For Customers In Recognition Of Recent Disruption To Services
FIRST GIVES FREE TRAVEL TO CUSTOMERS AS WORK CONTINUES TO IMPROVE SERVICES
- One week of free travel on offer from 1 February
- Events in Sheffield and Rotherham give customers opportunity to ‘Meet the Manager’
First South Yorkshire is giving customers in Sheffield and Rotherham one week’s free travel in recognition of recent disruption experienced across its bus network.
The special offer will be available from 1-10 February and means customers will enjoy two weeks travel for the price of one when purchasing a weekly ticket during the offer period.
Garry Birmingham, Managing Director of First South Yorkshire, said: “We fully recognise the frustrations our customers have faced with services not running as efficiently and reliably as they should. This travel offer is a way of saying sorry and giving back to customers for their perseverance through difficult times.”
A series of ‘Meet the Manager’ public events also gets underway today (Thursday 30 January) and through the weekend to explain ongoing plans to improve services. These will take place at the following locations:
Sheffield - Thursday 30 January 2020 at Arundel Gate 1400 – 1800
Rotherham - Friday 31 January 2020 at Rotherham Interchange 1200 – 1500
Sheffield - Saturday 1 February 2020 at Meadowhall 1100 – 1400
Customers will have the opportunity to speak with staff from First, as well as the independent body Bus Users UK, which represents the interests of bus passengers.
“We want to hear about their experiences as the situation continues to improve and listen to where there are still problems that we can rectify,” said Garry Birmingham.
Dawn Badminton-Capps, Director of England at Bus Users UK, said: “We welcome the opportunity to work with First and talk to people in Sheffield and Rotherham about the improvements the company has undertaken in recent weeks."
First South Yorkshire has reorganised its engineering department and introduced fresh fleet engineering expertise, alternative spare parts suppliers and stores control and management. This has dramatically reduced a maintenance backlog and enabled buses to be returned to service more efficiently and quickly.
In addition, the fleet has been improved with 26 newer buses replacing ageing vehicles which has enhanced overall performance, operating consistency and durability, so minimising the need for repairs and time off the road.
A direct result of these actions has been an encouraging improvement in service delivery which the company is determined to build on and regain the full confidence of all customers.
First South Yorkshire has also taken the decision to delay a review of fares, originally planned for January, in recognition of the inconvenience its recent performance has caused customers. This will now take place in April 2020.
Garry Birmingham added: “The action we have taken to date is now showing through in improvements to services, but we fully appreciate there is more to do. Our customers have stood by us and we are committed to repaying their loyalty by giving them a bus service they can rely on every day of the week.”