Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
The cookies used on our website have been categorised based on the categories found in the ICC UK Cookie guide. A list of the kinds of cookies used on our website by category is set out below.
- Strictly necessary cookies. These cookies are essential in order to enable you to move around our website and use its features, including accessing secure areas of our website.
- Analytical/performance cookies. These cookies collect and analyse information about how visitors use our website. The service collects anonymous information such as the number of visitors to our website, where visitors have come from, behavioural patterns and pages visited on our website. For more information see the sections on Google Analytics and Hotjar (See below)
- Functionality cookies. These cookies allow our website to remember choices you make (such as your name, language or the region you’re in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
We also use third party cookies (such as Google DoubleClick) to run Google Analytics Demographics and Interest Reporting. These cookies gather website visitor data (such as age, gender, and interests) and allow us to optimise website content and marketing; they do not collect any personally identifiable information.
The types of cookies that we use are:
a) Site performance cookies: This type of cookie remembers your preferences on our site. Sometimes we also run tests on our site to determine whether our customers prefer a new feature or option, and anonymous site performance cookies can help us determine if this new feature or option is preferred by our customers so that we can continue to work hard on improving our site for you.
b) Anonymous analytics cookies: Every time someone visits our site, software that we have selected and which is provided by one or more other organisations generates an 'anonymous analytics cookie' which tell us whether or not you have visited our site before. Your browser will tell us if you have these cookies and, if you don't, we generate new ones. This allows us to track how many users we have, and how often they visit our site. We use these cookies to gather statistics such as the number of visits to any page on our site. If you are logged in, we will also know the details you gave to us for this, such as your name and your email address.
c) ‘Your Account’ cookies: When you register or sign in our site, we generate cookies that let us know whether you are signed in or not. Our servers use these cookies to show you information within Your Account.
d) Retargeting cookies: We use these anonymous cookies to determine the content of advertisements that we show on other websites. When you visit other sites on the web, such as news or information sites, this cookie lets our retargeting providers know when to serve advertisements and what content to show you. These cookies also allow us to know whether or not you've seen an advertisement, and how long it has been since you've seen it.
e) Other third party cookies: On some pages of our site, other organisations may also set their own anonymous cookies. Because of how cookies work, our site cannot access these cookies. For example, when you share content using a Facebook share button, Facebook will record that you have done this.
Users can opt-out of Google Analytics for Display Advertising and customise Google Display Network adverts at https://www.google.com/settings/ads
On our websites we use services provided by Hotjar Ltd. Hotjar provides services including Heatmaps, Visitor recordings, Funnels and Form Analysis, Feedback Polls, Surveys and user research. Hotjar is a tool that aggregates data on how people use our website.
To opt out of Hotjar please go to the following link: https://www.hotjar.com/opt-out
Last updated: March 2017