See what we're doing with your feedback
We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us in Wessex, Dorset and South Somerset and to help us to improve our service.
Our online feedback form is available 24/7 and you can access it on any device here. And to prove that we really are listening, have a read below about some of the great changes we're making in Wessex, Dorset and South Somerset based on the feedback YOU have given.
|Do bus drivers know how to greet customers?? Are all bus drivers generally in a negative mood?Not being funny but I'm on the number 10 bus to Dorchester from Weymouth and the male bus driver never greeted me on my arrival and none to any other customers upon joining...like What??||
We have now introduced Journey Makers, a mandatory training programme for all drivers to ensure they have a better understanding of customers needs.
We want to hear from you!
If you've got a minute or two, we'd really appreciate it if you too can tell us how we’re doing. We're working hard to give you the best bus service possible, so let us know what we're doing well or if there's something not quite right.
Although we won’t be able to send you a personal response, rest assured we’ll read all your comments. Your views really matter, so please complete the form and share the good, and the not so good stuff - we’re all ears.
Message from the Managing Director
We are immensely proud of the services we operate in Dorset and south Somerset for the benefit of both local people and the thousands of visitors the area attracts every year.
Join the First Family
Useful information to answer most queries, and details of how to get in touch