What we're doing with your feedback
We've introduced 'Tell First Bus' so you can tell us how you feel about travelling with us in York and to help us to improve our service.
Our online feedback form is available 24/7 and you can access it on any device here. If you've already submitted feedback, thank you. We've listened to what you've said, have a read below about some of the great changes we're making in York based on the feedback you have given.
"It would be easier to pay with card!"
|We installed new ticket machines to take contactless payments on all First York services, including Park & Ride from January 2018|
|"The signage for diversions is confusing"||We have worked with the council to change the sign colours and customised them to the stops. We’ve ensured the digital stop screens have scrolling messages and we’ve been continuously listening to feedback and tweaking our copy to make it as clear as possible for you! Admittedly we are still looking to improve signage and would love to hear your thoughts if diversions have affected you.|
|"I had to throw my coffee away on a Park & Ride bus this morning"||We know that everyone likes to enjoy a hot drink on their way to work, so we've changed our policy, and made sure that the Park & Ride drivers know that customers on these services can enjoy their beverages in a take away cup.|
|"I am a family of five but have to pay for one child currently!"||
Working with the City of York council we've increased the number of children, 16 and under, that can travel for free with a full-fare paying adult from two to three.
Not only that, but we've extended this offer, of three children travelling for free from a Park & Ride site, to concessionary pass holders too!
So now even more children can travel for free!
We want to hear from you!
If you've got a minute or two, we'd really appreciate it if you too can tell us how we’re doing. We're working hard to give you the best bus service possible, so let us know what we're doing well or if there's something not quite right.
Although we won’t be able to send you a personal response, rest assured we’ll read all your comments. Your views really matter, so please share them with us and share the good, and the not so good stuff - we’re all ears.