Customer care

At First York we want you to have a safe, reliable and high quality journey every time you travel. All our buses in York are low floor & easily accessible meaning parents with buggies and wheelchair users can travel with ease.

We continually monitor our progress and because your travel needs are constantly changing, we strive to find new ways of improving our service. We will always publicise upcoming service changes through this website.

Customer service and safety are very important to us at First York and we welcome comments from all our customers. Please use our Help and Support section where we have FAQs and a contact form at the bottom of the page: Help and Support.

You can also:

• Call our Customer Service team on 0345 646 0707 (0700-1900 Monday-Friday, 0900-1700 weekends and bank holidays).
• Write to us First York, Unit 1A, 20 George Hudson Street, York, YO1 6WR
• Follow us on Twitter

​If you do have cause to report an issue, we will investigate what went wrong and give you a full response within 5 working days. If more detailed investigation is required, we will acknowledge your query and aim to provide a full response within a total of 10 working days.