Customer care

At First York we want you to have a safe, reliable and high quality journey every time you travel. All our buses in York are low floor & easily accessible meaning parents with buggies and wheelchair users can travel with ease.

We continually monitor our progress and because your travel needs are constantly changing, we strive to find new ways of improving our service. We will always publicise upcoming service changes through this website.

Customer Service and Safety are very important to us at First York and we welcome comments from all our customers.
You can contact us in a number of ways:

• Help and Support
  You’ll find plenty of helpful information in our Help & Support section » and if you’re not used to taking the bus, have a look at our How to catch the bus section »

• Your feedback - Tell First Bus
  We are always interested in how you feel about the service we provide so we’ve made it quick and easy for you to give us feedback.  Just go to Tellfirstbus.com » and take 2 minutes to give us feedback – whether it’s good or not so good.  We review all the feedback and use it to make your bus service better, you can find out what your local company is doing with your feedback by going to the Tell First Bus page »

  If you want to make a formal complaint, we aim to make that as easy as possible for you.  We’ll listen to you and do everything we can to put things right. Visit I'd like to make a compliant » to find out more.

• Write to us First, Princes Exchange, 2 Princes Square, Leeds, LS1 4HY
   
• Follow us on Twitter

We will acknowledge your query as quickly as possible and aim to respond within 2 weeks, however due to the high number of enquiries we receive and depending on the complexity of your query and whether we need to contact you for further information this may occasionally take longer.

Lost property

Thousands of items of lost property are left on our buses each year; so if you have lost property on the bus you are not alone.

FAQs

Below are answers to some of our most asked questions.

Travel Centres

Situated in the Travel Centre at York Railway Station, the iTravel Bus & Visitor Information Point (Bus Point) is a friendly one-stop-shop for route maps, timetable leaflets, bus tickets, travel advice and visitor information.