New Ticket Machines: A guide for customers on changes to the way you purchase and use your tickets from First York
We are making a range of improvements to help make boarding our buses easier and more efficient. As part of this we are rolling out brand new ticket machines from this weekend (14th January).
The new machines will mean that you will notice a few changes to your usual ticket and we have therefore provided an overview below with what changes are happening.
Nothing will change, just inform the driver where you are travelling to and they will issue your ticket as usual.
Day or Return Tickets
Tickets issued will now be printed with a “QR Code”. This QR code is unique to your ticket. Every time you travel with this ticket, you must present it under the scanner on the ticket machine to validate the ticket for travel.
Tickets Purchased on Mobile
All tickets purchased on mobile will now feature a “QR Code”. This QR code is unique to your ticket. Every time you travel with this ticket, you must present it under the scanner on the ticket machine to validate the ticket for travel. If any other ID is required as per the terms and conditions of your purchase, this ID must still be available for the driver to check and validate your ticket for travel.
To ensure your QR code is correctly read please try to have screen rotation locked and a reasonable brightness set on your device.
Tickets without a QR code
For any tickets without a QR code, you simply show these to the driver. If you buy your ticket from a Pay Point or Visit York then you will still show the tickets as usual to the driver.
Let us know what you think of the machines on Twitter.