Bus accessibility

Assistance Dogs

We want to make travelling easy for you, so we make sure that all recognised assistance animals travel for free on all First buses. These include:

Guide dogs for the blind, including a guide dog in training with a registered puppy walker who has their ID card,
Hearing dogs for deaf people
Disabled support dogs
Canine partners for independence

Don’t hesitate to let the driver know if you are partially sighted or require assistance to identify your destination.

When your 'buggy friendly' bus arrives, you should lean the buggy onto its rear wheels, move the buggy forward and lower the front wheels onto the bus. You can ask the driver to lower the step if you need to. Do not try to board when the step is lowering, as you could trap your buggy's wheels between the step and the kerb.

On-board

Make sure your buggy is in the special 'buggy zone' on board
Apply the brakes and keep hold of your buggy at all times
Never leave your child or buggy unattended whilst on board
Don't hang shopping or other bags on your buggy, it could tip over.

Getting off the bus

The first thing to remember is to make sure the bus has come to a complete stop before moving forward.
Before attempting to get off the bus make sure that the bus is not in the process of lowering. This is to prevent your buggy’s wheels becoming trapped between the bus step and the kerb.
When getting off the bus, lean your buggy back slightly on to its rear wheels and move forward until the rear wheels are at the edge of the step. Lower your buggy, keeping it as level as possible until the wheels make contact with the ground
Remember, you can always ask the driver to lower the step for you

Unfortunately, there is limited space for buggies on board our buses. This can vary depending on the bus, the number of pushchairs and the size of them. If there are already buggies on board, the driver may ask you to fold it. Please help us make the trip safe for everyone and don't block the aisles or exits of the bus with your buggy.

Currently, not all of our buses are 'buggy friendly'. If this is the case, you’ll need to fold your buggy and put it in the luggage rack. Don't worry, the driver will give you time to do this and will help you if needed.

When a wheelchair user needs to use the wheelchair space

Of Course, wheelchair users have priority over everyone else for the use of the designated wheelchair space, since this is the only place in which they can travel safely. Non-wheelchair users, unlike wheelchair users, will normally have a choice about which part of the bus to sit or stand in.

Common decency and respect for wheelchair users should mean that other passengers make way for them. Passengers are urged to offer cooperation in allowing proper use of the designated wheelchair area.

If the wheelchair space is occupied with a buggy, standing passengers or otherwise full, and there is space elsewhere in the vehicle, the driver will ask that it is made free for a wheelchair user. Where a pushchair or buggy is occupying the space, the driver will ask that it is repositioned, moved to another part of the bus or folded and stored in the luggage space, where available.

Folding Bicycles

Folding bicycles are welcome on board our buses, however we do ask that you fold them and place them in an appropriate space. For everyone’s comfort and safely, we ask you to make sure they’re not blocking the aisles or access to any seats.

However there are instances when it may not be possible to accept folding bikes, for example:

If there isn’t enough space on the bus
When your folding bicycle could make the inside of the bus or its seats dirty, or could cause discomfort to other customers

Due to space and safety considerations, standard non-folding bicycles cannot be carried on our buses.

Low Floor Access

Many First buses are built for easy-access, making it quicker and simpler for wheelchair users or people with pushchairs. With more bus stops now being adapted to be more accessible, it’s never been easier to travel.

Look out for the logo below which indicates an accessible bus:

Mobility Scooters

Here at First Bus, we’re always looking for ways to improve access to local bus services for users of mobility scooters. We’ve been working with the Confederation of Passenger Transport and the Department for Transport, to develop the Mobility Scooter Code of Conduct. There is currently no legislation on the carriage of mobility scooters on local bus services, and therefore this has become something of a "grey area" with different policies and practices. The Code is designed to be a clear and concise guide to the carriage of mobility scooters on local bus services, reducing confusion and uncertainty for users and helping to prevent situations of disagreement and conflict concerning accessibility. Please read The Code, and take the appropriate action before trying to take a mobility scooter onto one of our buses for the first time.

For further information or to arrange a training session to obtain a 'permit for travel' please contact us.

Extra Help to Travel Card

We know that for some of our customers, travelling by bus can be a little daunting, so we’ve been working with many disability groups around the UK to design some cards that you can print out and show your driver as a way of discretely asking for a little extra help if you’d rather not ask them out loud.

For example, maybe you’re a little unsteady on your feet so need time to get to your seat before the driver pulls away from the stop or you lip read so need the driver to face you when they speak. Whatever the help you need, these little cards will either already have an appropriate message for you to use, or you can fill in one of the blank ones with your own request for help.

You can download the Extra Help cards here >>

Then just cut out the any cards you want to use and keep them with you when you travel so that you can show them to the driver as you board and they will do all they can to help. Of course you don’t have to use these cards, they are simply there if you’d like to use them.

Wheelchair Access

As part of our commitment to providing accessible travel for wheelchair users virtually all our buses have a dedicated area for wheelchair users; other passengers are asked to give up the space for wheelchairs.

When your low floor bus arrives at the bus stop you can ask the driver to lower the step and/or ramp to allow you to board.

Please ask the driver for assistance if you require any help.

You should reverse your wheelchair into the dedicated area on board (so you are facing the back of the vehicle) and apply the brakes.

Aisles and gangways must be kept clear at all times.

Wheelchair users have priority over everyone else for the use of the designated wheelchair space, since this is the only place in which they can travel safely. Non-wheelchair users, unlike wheelchair users, will normally have a choice about which part of the bus to sit or stand in.

Please note that the driver has no power to compel passengers to move in this way and is reliant upon the goodwill of the passengers concerned. Unfortunately, if a fellow passenger refuses to move, the wheelchair user will need to wait for the next bus. If the bus is full or there is already a wheelchair user on board unfortunately we will not be able to carry another wheelchair user.

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Bus accessibility